Just to follow up on a previous article about members of the and losing everything. I received a despondent call from my friend from Aion who had her account hacked. The story is pretty sad and very simple. After she stayed on hold 3 hours to talk to an NCSoft rep she was greeted by a young woman who sounded polite yet annoyed. Needoriginalname Infinity Gauntlet Mod Installing on a. Jan 07, 2010Starting July 30th, you will no longer be able to log in to a Curse account that was not. Metin2 Hack Tool v3.2 Online Server NEW Download. Metin2 is a Massively Multiplayer Online Role-Playing Game (MMORPG) developed by Ymir Entertainment Co., Ltd. And released in Korea in 2004.It has since. And after stating her case and producing the necessary proof that she actually was the account holder. The rep told her that it was her fault because she probably downloaded something, gave her password out or used it in a third party forum. 'Uhhh no', she said to these allegations. After the rep scolded her repeatedly making excuses on how it was THE CUSTOMERS FAULT and restored her accounts with new passwords. They did not restore any equipment and explained it was because she was careless with her account information. Meanwhile there was no record of where or how she gave her account information out. When she stated that the only place she went was Aion Armory and the official forums she was greeted with, 'Oh well.' Then she goes on to explain that this is unnacceptable for being on hold for THREE HOURS only to be treated as a criminal. The rep then goes on to explain that it's not her problem because there is not enough people to handle the high number of calls coming in due to this problem. Metin 2 Hack July 2010 South AfricaWay to be guilty before proven innocent and to pass the buck. Classic corporate america move. Ok NCSoft officially you are a. Is that a way to treat good paying loyal customers? Is this a proper way of marketing your product for future customers? How can you actually train employees to treat customers as though they are the problem? Now clearly we can see in today about MMO Fail-bombs that THE CUSTOMER IS THE MOST IMPORTANT THING! I might know one or two things about video games, not as much as others. I might know one or two things about economics, finance and maybe a little marketing. But I do know one thing: The customer is always right. And we speak with our wallets! And we should not tolerate this type of treatment. I calmed her down with my Brooklyn Steakhouse analogy: If you went somewhere and they served you great steak with roach in it and then when you told the waiter the chef came out and blamed you? If you had this kind of bad service would you continue to eat there? Probably not. Because you are not only paying for the food, you are paying for the experience of having a nice dinner out. I think the problem is we (the mmo community) are so starved for good steak we are ready to eat any old piece of meat. We don't mind if the waitress is nasty or if it is cooked wrong, we got a seat at a posh steakhouse. 'Ohhh look honey, a fly in your soup!' As we pick out the fly and laugh nervously over it, we keep eating, picking through it slowly for any more instectia. I've seen quite a few businesses fail due to faulty marketing and poor customer service. So if you or anyone you know has had problems with NCSoft over their accounts, mainly due to it being hacked. Please let me know, I would like to hear your personal stories. Play safe, Inktomi. Writes: yea that sucks sorry to hear and hope everyone gets their accts back and you know it amazes me that companies can act this way and still stay in business hopefully people will start opening their eyes to these types of practices posted this in a comment today According to the Better Business Bureau, in the last 36 months, 86 complaints have been filed against NCsoft. NCsoft currently has a score of 'C-' due to delays in responding to the complaints. Something to think about? Metin 2 GameThu Jan 28 2010 2:14PM. Writes: I was watching the news a couple weeks ago and they were talking to a private investigator about how easy it was to get someones cell phone messages. The investigator claimed that any investigator worth his pay, had someone at a cell phone company willing to sale records and messages. This has got me to wondering, how secure is our account information? Would it really be that hard for the currency companies to get someone from the inside to sale certain information? Add to that the recent explosion in compromised accounts across the genre. I'm beginning to lose faith in the ability of mmo companies to keep my account data secure. Wed Feb 03 2010 1:54AM. Writes: Augustgrace, look no further then the 800 pound gorilla in Blizzard. Their practices have got me wondering about the very same thing. How is it that my account i kept open only 3 month's, get's supposedly hacked, lvl 40/lvl 22 (not missing much i know) deleted and ran sacked for whatever it was worth. I never visited any 3rd party site, don't have a keylogger, barely logged into WoW official site, never gave out my info to anyone, even blizzard. Then recently i found out that goldfarmers magicially stole my account. I wouldn't hold it pass anyone. Selling people's account info, or Blizzard just suck's ass with having secure databases like NcSoft. Same thing with Aion. Never did anything wrong. Yet shit get's hacked. NcSoft can go fricken shove it for all i care. Atleast Blizzard is happy enough to restore everything for you. But their the fucking assholes with shitty account security to begin with. So they can pretty much shove it right in the ass to. Wed Feb 03 2010 3:11AM. Writes: I've been playing MMOs since before UO, I've never once had an account 'hacked'. I think that is a fairly easy thing to avoid because it is essentially never achieved through brute password cracking. 'Hacked' accounts in MMOs always stem from a couple places, first is account sharing. For whatever reason people do this and it is obviously not smart. Second is from downloaded key loggers. These often will come from info sites on the game (wikis for quest information etc), 3rd party plugins, or even gold/item selling sites for the players who practice in such things. But having played MMOs for all these years with always one subbed the entire time, I have never had an account hacked. In fact I have never had an account of ANYTHING hacked, because it can always be avoided with smart practices. I understand people get mad when they lose their pixels, but almost every MMO has a statement in it's EULA that says it doesn't have to replace lost items and all items are owned by the company not the player. Intel matrix storage manager rom update utility. So stay safe, stay smart, and you'll never have issues. And for the record I don't like NCSoft and I don't sub to any of their games because I find them all crap. Just pointing out that for every 10 stories I hear of how someone was wronged by an MMO company and 'did nothing wrong' 9 of those turn out that the customer did a lot wrong. Wed Feb 03 2010 10:34AM. Writes: 'The rep told her that it was her fault because she probably downloaded something, gave her password out or used it in a third party forum. 'Uhhh no', she said to these allegations.' There is no other way for someone to get your account information. Computers aren't magic. 'Hackers' aren't wizards with telepathy. If your username and password are unique, only you know them, you only enter them in on the real website, and you don't download stupid crap, then there is no way for your shit to get hacked. Wed Feb 03 2010 12:25PM. Writes: working in customer service for at least the last 15 years you're statement 'the customer is always right' is not always true in general terms and has basis in only specific situations most of the time but that is another topic entirely. As far as how the rep handled the situation, they are not the right person for the job obviously and handled themselves and the situation completely wrong. Stress is not our friend but don't take it out on a customer because this happened to them. There are so many variables when it comes to getting hacked. The old 'you clicked on porn noob you deserve to get hacked hur hur' argument is old and dry. This is not always the case. The 'people' (see 'hackers') that are hired by the gold selling companies are intelligent. Its not always about looking at porn or questionable sites anymore. Someone who knows what they are doing can put a script into a graphic on a website and the website owner doesn't even know its there. The website itself can be hi-jacked and yes if you aren't paying attention then you click on something you can get something nasty on your computer. With pop up blockers and script blockers these days, the so-called hackers have to be smarter and stay ahead of the game and this is how they will do it. Wed Feb 03 2010 1:17PM. Writes: Alot of the problems with Aion are due to the poor ingame policing, the servers are overun with people messaging you with Phishing websites saying you can claim your free prize etc from Ncsoft with websites that are very similar in name to the official site. You get these messages 5-10 times per day easily along with the goldseller spams, in 6 months of playing ive not encountered 1 GM and as a result more and more people are getting hacked. To say NCsoft were even remotely close in customer service to giants such as blizzard would be a very sick joke, your going to get hackers with every game but NCsoft seems to just think ignorance will solve the problem.
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